Terms and Conditions.
Version 2026-01
Article 1: General and applicability
1.1 These terms and conditions apply to all offers, quotations, webshop orders, purchases, agreements, deliveries, installation work, installations, tuning work, software deliveries and other services of Dynoforce, located at Uiterwaardenstraat 30, 8081 HJ Elburg.
1.2 Dynoforce means:
Dynoforce
Uiterwaardenstraat 30
8081 HJ Elburg
Phone number: 0525-796515
Email address: info@dynoforce.nl
Chamber of Commerce (KvK) number: 67698026
VAT identification number: NL002388239B55
1.3 Customer means: any natural person or legal entity that purchases a product from Dynoforce, places an order, presents a vehicle for installation, tuning, repair or maintenance, or otherwise enters into an agreement with Dynoforce.
1.4 These terms apply to both consumers and business customers, unless expressly provided otherwise or mandatory consumer law dictates otherwise.
1.5 Consumer means: a natural person who does not act for purposes related to their trade, business, craft or professional activity.
1.6 Business customer means: a customer acting in the course of a profession or business, including dealers, resellers, car companies and other business buyers.
1.7 Deviations from these terms and conditions are only valid if confirmed in writing by Dynoforce.
1.8 If a provision of these terms is void or annulled, the remaining provisions remain in full force. The parties will then apply a replacement provision that matches the purpose and intent of the original provision as closely as possible.
Article 2: Offers, quotations and formation of the agreement
2.1 All offers, quotations, price quotes and statements on the website are without obligation, unless expressly stated otherwise.
2.2 An agreement is formed as soon as the customer accepts Dynoforce's offer, for example by placing a webshop order, approving a quotation, making an installation appointment or presenting a vehicle for work.
2.3 With a webshop order, the customer receives an electronic confirmation of the order.
2.4 Dynoforce may refuse an order or assignment or impose additional conditions, for example in the event of an incorrect price listing, insufficient availability, doubts about payment, technical unsuitability of the vehicle, or when performance cannot reasonably be required of Dynoforce.
2.5 Obvious errors, typing errors, printing errors, programming errors or mistakes in offers, prices, product information or quotations do not bind Dynoforce.
2.6 Images, specifications, dimensions, weights, colors, fitment information and other product information are presented as accurately as possible but may deviate slightly. Minor deviations do not entitle the customer to compensation or dissolution, unless the product thereby differs materially from what the customer could reasonably expect.
Article 3: Products, fitment and product characteristics
3.1 Dynoforce supplies, among other things, automotive parts, carbon fiber parts, body kit parts, exterior parts, accessories, electronic systems, software, licenses, tuning products and related products.
3.2 With vehicle parts, including body kits, spoilers, splitters, diffusers, side skirts, carbon fiber parts and performance parts, fitment deviations, production tolerances or slight imperfections may occur. This applies in particular to handmade or composite products such as carbon fiber, fiberglass, ABS, plastic, alcantara, leather or other automotive performance parts.
3.3 Small imperfections such as light scratches, pits, unevenness, differences in fiber structure, paint preparation spots or minimal fitment corrections may be inherent to the nature of the product and do not automatically qualify as a defect.
3.4 The customer is responsible for checking the suitability of the product for their vehicle, including make, model, model year, version, facelift/pre-facelift, package version, bumper type and any previous modifications.
3.5 Installation of aftermarket parts may require adjustment, fitting, preparation, sanding, priming, bonding, drilling, paintwork or specialist installation. Unless expressly stated otherwise, parts are not supplied as original factory parts.
3.6 The fact that a product is not normally in stock and is ordered by Dynoforce from a supplier does not automatically make the product custom-made. In that case, the statutory right of withdrawal continues to apply for consumers, unless a statutory exception applies.
Article 4: Installation and work on vehicles
4.1 Dynoforce carries out installation, repair, tuning and maintenance work to the best of its ability and with the care that may be expected of a reasonably competent professional company.
4.2 Unless a specific result has been guaranteed in writing, Dynoforce's work is subject to a best-efforts obligation and not an obligation of result.
4.3 Installation times are indicative. In the event of unforeseen circumstances, technical complications, missing parts, previous damage, deviating vehicle specifications, software limitations or other factors, completion may take longer.
4.4 If during the work it appears that additional work, parts or materials are required, Dynoforce will discuss this with the customer in advance where possible.
4.5 If the final price of work based on subsequent calculation threatens to deviate by more than 10% from a previously issued target price, Dynoforce will inform the customer, unless the need for additional costs only reasonably becomes apparent during or after execution.
4.6 The customer warrants that they fully inform Dynoforce in advance about relevant vehicle data, previous damage, previous repairs, modifications, malfunctions, software adjustments, warranty conditions, lease conditions or other circumstances that may affect the work.
4.7 Dynoforce may engage third parties in the performance of the agreement if this is desirable or necessary for the proper execution of the assignment.
Article 5: Tuning, software and electronic systems
5.1 Tuning, software optimization, coding and other digital or electronic adjustments can be ordered via the webshop, a quotation or an appointment.
5.2 If the customer orders a tuning or software service via the webshop, the agreement is formed at the time of ordering and payment, unless Dynoforce refuses the assignment with reasons, for example because the vehicle proves technically unsuitable.
5.3 If after purchase it appears that the desired tuning or software adjustment is not technically sound or not possible, Dynoforce will inform the customer. In that case, a suitable solution will be sought in consultation, such as an alternative, postponement or a refund for the part not performed.
5.4 Tuning, software adjustments, coding, retrofit work, electronic installations and installation of detection, warning or assistance systems may affect the factory warranty, insurance, emission values, type approval, the periodic vehicle inspection (APK), vehicle software, diagnostic capabilities and the functioning of vehicle systems.
5.5 The customer is responsible for checking whether a desired modification is permitted within the conditions of the manufacturer, importer, lease company, insurer and applicable laws and regulations.
5.6 Dynoforce carries out work on the basis of the assignment provided by the customer and the available vehicle data. Dynoforce is not liable for consequences arising from incorrect, incomplete or withheld information from the customer.
5.7 With tuning or software optimization, performance, measured values and results may vary per vehicle due to, among other things, fuel quality, maintenance condition, mileage, engine type, software version, wear, temperature, hardware, battery condition and factory limitations.
5.8 Dynoforce cannot guarantee that software or tuning adjustments will remain unchanged after future dealer updates, factory updates or software restoration.
5.9 If software, licenses or activations are supplied by third parties, additional conditions of the manufacturer, software supplier or licensor may apply.
Article 6: Digital content, software licenses and activation codes
6.1 Digital content includes, among other things: software, software licenses, activation codes, digital product codes, downloads, online access, configuration files and digital services.
6.2 Digital content, software licenses, activation codes and digital product codes are, unless stated otherwise, delivered automatically after completion of the order and payment.
6.3 Because delivery can start immediately and automatically, the consumer expressly agrees at the time of purchase that Dynoforce starts delivering the digital content immediately. The consumer thereby declares to waive their right of withdrawal as soon as the license, activation code, download, digital access or product code has been delivered.
6.4 After delivery of a software license, activation code, download, digital product code or digital access, cancellation, return or withdrawal is no longer possible, unless there is a demonstrable error attributable to Dynoforce or its supplier.
6.5 Dynoforce will clearly state this exclusion before purchase, for example on the product page, in the checkout or via a separate declaration of consent.
6.6 The customer is responsible for correctly entering the data required for creating or delivering a license, such as email address, vehicle data, serial number, VIN, order number or software ID. Incorrectly created licenses or codes cannot always be changed or cancelled.
6.7 If a digital license or activation code demonstrably does not work due to an error attributable to Dynoforce or the supplier, Dynoforce will make every effort to provide a working replacement code, a fix or another appropriate solution.
Article 7: Delivery, shipping and risk
7.1 Dynoforce delivers products to the address specified by the customer, unless agreed otherwise.
7.2 Delivery times are indicative, unless a firm delivery date has expressly been agreed in writing.
7.3 If a product is not available or not available in time, Dynoforce will inform the customer.
7.4 For consumers, Dynoforce will execute orders no later than within 30 days, unless a different delivery period has been agreed. If delivery within this period is not possible, the consumer may dissolve the agreement.
7.5 The risk of loss of or damage to products passes to consumers at the moment the product is received by the consumer or a third party designated by them.
7.6 For business customers, the risk passes as soon as the product has been handed over to the carrier by Dynoforce, unless agreed otherwise in writing.
7.7 The customer is responsible for providing correct and complete delivery details. Additional costs due to incorrect address details, failure to collect or refusal of delivery may be charged to the customer.
7.8 The current shipping costs, delivery times and delivery area are listed on our shipping page and are calculated and shown during checkout. Large or valuable parts may be delivered by a specialized courier, for which a different shipping rate applies.
Article 8: Right of withdrawal and returns for consumers
8.1 In the case of a distance purchase, a consumer has the right to withdraw from the agreement within 14 days without giving any reason, unless a statutory exception applies.
8.2 The withdrawal period starts on the day after the consumer, or a third party designated by them, has received the product.
8.3 In the case of partial deliveries, the withdrawal period starts on the day after the consumer has received the last product or part of the order.
8.4 After giving notice of withdrawal, the consumer has another 14 days to return the product.
8.5 During the withdrawal period, the consumer must handle the product and the packaging with care. The consumer may only handle and inspect the product to the extent necessary to establish the nature, characteristics and functioning of the product.
8.6 If the consumer goes beyond what is necessary to assess the product, Dynoforce may charge for the resulting reduction in value.
8.7 The consumer must register a return in advance by email or via the return form made available by Dynoforce.
8.8 The consumer is responsible for returning the product in a timely, correct and proper manner. The product must be packed carefully and securely so that damage during transport is prevented as much as possible.
8.9 The direct costs of the return shipment are borne by the consumer, unless Dynoforce has indicated otherwise in writing in advance, or in the case of an incorrectly delivered, damaged or defective product for which Dynoforce is responsible.
8.10 The risk of the return shipment lies with the consumer until the product has been received by Dynoforce, unless Dynoforce itself arranged the return transport or mandatory law provides otherwise. The consumer is advised to ship the product using a traceable and, where appropriate, insured shipping method and to keep the proof of shipment until the return has been fully processed.
8.11 Dynoforce will refund the amount due within 14 days after receipt of the withdrawal notification. Dynoforce may withhold the refund until the returned product has been received by Dynoforce, or until the consumer has demonstrated that the product has actually been returned to Dynoforce, whichever comes first. If a return shipment is lost during transport, is delayed or is not delivered to Dynoforce, Dynoforce cannot process the return until the product has been received or until it has been clearly established that Dynoforce is responsible for the transport.
8.12 After receipt, Dynoforce checks the returned product for completeness, damage, signs of use, installation, processing and packaging. If the product is damaged, incomplete, installed, used, processed, glued, drilled, painted, soiled or otherwise reduced in value because the consumer went beyond what was necessary to establish the nature, characteristics and functioning of the product, Dynoforce may deduct a reasonable reduction in value from the amount to be refunded.
8.13 Refunds are made via the same payment method used for the original payment, unless the consumer agrees to a different payment method.
8.14 Carbon fiber parts, body kit parts and other standard performance parts that are delivered to order can be returned by consumers within the statutory right of withdrawal, as long as no statutory exception applies. The consumer is liable for any reduction in value if the product has been used or handled beyond what was necessary to assess the product.
Article 9: Exclusion of the right of withdrawal
9.1 The right of withdrawal can only be excluded for products and services for which the law permits this, provided this has been clearly communicated to the consumer in advance.
9.2 The right of withdrawal is excluded for, among others:
a. products made or modified according to the customer's specifications;
b. products that are clearly personal in nature;
c. products that by their nature cannot be returned;
d. products that can spoil or age quickly;
e. sealed audio and video recordings and computer software whose seal has been broken after delivery;
f. hygiene products whose seal has been broken;
g. digital content not supplied on a tangible medium, including software licenses, activation codes, downloads and digital product codes, as soon as delivery has begun with the consumer's express prior consent and the consumer has declared to waive their right of withdrawal;
h. services whose performance has been fully completed within the withdrawal period, provided the consumer has expressly consented in advance to the performance and has declared to waive their right of withdrawal as soon as Dynoforce has fully performed the agreement.
9.3 Custom work includes, among other things: products that are specifically manufactured, modified, painted, personalized, provided with customer data, made to measure or otherwise clearly intended for one specific customer according to the individual choice or specification of the customer.
9.4 The mere fact that a product is specially ordered by Dynoforce from a supplier, is not normally in stock, has a longer delivery time or is only purchased after the order does not automatically make the product custom work.
9.5 Business customers have no statutory right of withdrawal, unless agreed otherwise in writing.
Article 10: Cancellation of assignments and appointments
10.1 The customer may cancel an appointment or assignment as long as Dynoforce has not yet incurred costs, performed labor, specially purchased parts, prepared software or delivered digital licenses or activation codes.
10.2 If at the time of cancellation Dynoforce has already incurred costs, performed labor, purchased parts, prepared software or delivered licenses, these reasonable costs shall be borne by the customer.
10.3 Costs incurred include purchased parts, custom products, software licenses, preparation costs, labor hours, external costs and other costs directly related to the assignment.
10.4 If the customer does not show up for an appointment, Dynoforce may charge for the reserved time and the costs incurred.
10.5 Cancellation of webshop orders before shipment is possible as long as the order has not yet been shipped, digitally delivered, activated, processed as custom work or otherwise falls under a statutory exception. This article does not limit the statutory right of withdrawal of consumers.
Article 11: Prices and payment
11.1 All prices for consumers include VAT, unless stated otherwise.
11.2 Prices for business customers may be shown excluding VAT, provided this is clearly stated.
11.3 Dynoforce may change prices. For agreements already concluded, the agreed price applies, unless there are obvious errors, changed government levies, import costs, exchange rate changes or price changes by manufacturers or suppliers over which Dynoforce has no influence.
11.4 Payment must be made in the manner agreed, for example via the webshop, by debit card, in cash, by bank transfer or by invoice.
11.5 For installation or work on vehicles, payment must be made no later than before or upon handover of the vehicle, unless agreed otherwise in writing.
11.6 In the event of late payment, Dynoforce may charge statutory interest and reasonable collection costs.
11.7 Dynoforce may suspend the release of products or vehicles as long as outstanding amounts have not been paid in full, to the extent permitted by law.
Article 12: Retention of title and right of retention
12.1 All delivered products remain the property of Dynoforce until the customer has paid all amounts due in full.
12.2 As long as ownership has not passed, the customer may not sell, pledge, encumber or transfer the product to third parties.
12.3 Dynoforce may exercise a right of retention on a vehicle, product or part in its possession as long as the customer has not paid outstanding amounts for the relevant assignment or related work, to the extent permitted by law.
12.4 Replaced parts are only handed over to the customer if the customer has requested this in advance, unless these parts are needed for warranty handling, investigation, overhaul, deposit or return to the supplier/manufacturer.
Article 13: Warranty, conformity and complaints
13.1 Dynoforce warrants that delivered products and services comply with the agreement and with the reasonable expectations the customer may have of them.
13.2 The statutory conformity warranty applies to consumers. A manufacturer's, importer's or supplier's warranty does not affect the consumer's statutory rights.
13.3 For business customers, only the warranty as provided by the manufacturer, importer or supplier applies, unless agreed otherwise in writing.
13.4 Dynoforce provides a 2-year warranty on installation work carried out by Dynoforce, calculated from the date of handover.
13.5 The installation warranty relates exclusively to the installation work carried out by Dynoforce and not automatically to the installed product itself. The statutory warranty and/or the manufacturer's, importer's or supplier's warranty applies to the product.
13.6 The installation warranty lapses if the defect arose from incorrect use, external damage, normal wear, modifications by the customer or third parties, disassembly by third parties, motorsport use, extreme loads, insufficient maintenance, failure to follow instructions, or continuing to drive or use the vehicle after a problem has been identified.
13.7 The customer must give Dynoforce the opportunity to investigate an alleged defect or installation defect and, if necessary, to repair it.
13.8 Complaints about visible damage, transport problems, incorrect delivery or missing parts must be reported to Dynoforce as soon as possible after receipt.
13.9 Complaints about installation or work must be reported to Dynoforce clearly and completely as soon as possible after discovery.
13.10 The warranty lapses if the defect arose from incorrect use, incorrect installation by third parties, normal wear, external damage, incorrect maintenance, changes by the customer or third parties, use contrary to instructions, motorsport use, extreme loads or other circumstances not attributable to Dynoforce.
13.11 The warranty on installed parts or work does not cover consequential damage arising because the customer continues to drive after a defect, warning, malfunction, leak, loose part or abnormal behavior has been identified.
Article 14: Liability
14.1 Dynoforce is only liable for direct damage that is the direct result of an attributable shortcoming of Dynoforce.
14.2 Dynoforce's liability is, to the extent permitted by law, limited to the amount paid out by Dynoforce's liability insurance. If no payment is made, liability is limited to a maximum of the invoice amount of the relevant assignment.
14.3 Dynoforce is not liable for indirect damage, consequential damage, loss of profit, loss of turnover, missed savings, business interruption, depreciation, loss of data, loss of warranty, loss of use or damage due to delay, unless there is intent or deliberate recklessness on the part of Dynoforce.
14.4 Dynoforce is not liable for damage arising from incorrect or incomplete information from the customer, hidden defects in the vehicle, previous damage, previous faulty repairs, faulty installation by third parties, wear, manufacturer software problems, updates by third parties or circumstances beyond Dynoforce's control.
14.5 Nothing in these terms limits Dynoforce's liability to the extent that limitation or exclusion is not permitted by law, including in the case of consumer rights, intent, deliberate recklessness or statutory product liability.
14.6 The customer indemnifies Dynoforce against claims from third parties arising from incorrect use, unsafe installation by the customer or third parties, use on public roads contrary to laws or regulations, motorsport use or modifications to the vehicle for which the customer is responsible.
Article 15: Responsibility after installation and commissioning
15.1 The customer is responsible for checking the vehicle and the installed product after handover, including visible fit, attachment, functioning, notifications and any warnings.
15.2 After installation, the customer must follow the instructions given by Dynoforce, including instructions on adhesive curing, first use, post-installation checks, re-inspection, software use or maintenance.
15.3 For bonded parts, spoilers, splitters, side skirts or other exterior parts, the customer must take into account curing time, weather conditions, car wash use, high speeds and periodic checks.
15.4 If the customer notices warnings, error messages, loose parts, abnormal driving behavior or other problems, they must immediately stop using the vehicle to the extent necessary to prevent damage or danger and contact Dynoforce.
Article 16: Test drives, test procedures and diagnostics
16.1 The customer gives Dynoforce permission to drive the vehicle to the extent reasonably necessary for diagnostics, checks, installation, tuning, test drives, test procedures, calibration, troubleshooting, system adaptation, data logging, verification of work or assessment of complaints.
16.2 Test drives and test procedures are only carried out to the extent Dynoforce deems necessary for the proper, safe and careful execution or verification of the assignment.
16.3 The customer declares that the vehicle, when handed over to Dynoforce, is suitable, safe, insured, has a valid periodic vehicle inspection (APK) where required, and is approved for use on public roads, unless expressly reported otherwise to Dynoforce in advance.
16.4 The customer is obliged to inform Dynoforce in advance of known defects, malfunctions, leaks, brake problems, tire problems, engine problems, transmission problems, electronic malfunctions, security systems, restrictions, driving modes, damage, modifications or other particulars that may affect the safe use or testing of the vehicle.
16.5 Dynoforce may refuse, interrupt or terminate a test drive, diagnosis or test procedure if, in Dynoforce's opinion, the vehicle is not safe, not insured, technically unsound, not suitable for public roads or otherwise unsuitable for the intended test.
16.6 Test drives may take place under normal traffic conditions. For tuning, diagnostics, data logging or checking engine, transmission or brake systems, it may be necessary to briefly test the vehicle under different loads, engine speeds, vehicle speeds or driving modes, always within the limits of the law and with due regard for road safety.
16.7 The customer understands that in vehicles with existing wear, hidden defects, previous damage, overdue maintenance, software problems, modifications or technical limitations, malfunctions or defects may become visible or occur during a test drive, diagnosis, data logging or test procedure. Dynoforce is not liable for damage or defects resulting from existing or hidden defects, normal wear, improper maintenance, previous repairs, previous tuning, modifications by third parties or circumstances not attributable to Dynoforce.
16.8 If a malfunction, deviation or risk is identified during a test drive, diagnosis or test procedure, Dynoforce may immediately terminate the test and return or secure the vehicle. Any additional diagnostics, repair work or parts will only be carried out after consultation with the customer, unless immediate action is necessary to limit damage or danger.
16.9 Any fines, additional charges or sanctions arising from the condition of the vehicle, missing documents, an invalid periodic vehicle inspection (APK), defective lighting, invalid insurance, defective tires, noise level violations, emission problems or other circumstances attributable to the customer or the vehicle shall be borne by the customer.
16.10 Dynoforce handles the vehicle with care during test drives, diagnostics and test procedures. Dynoforce's liability remains limited to damage that is the direct result of an attributable error by Dynoforce, to the extent that limitation is permitted by law.
Article 17: Force majeure
17.1 Dynoforce is not obliged to fulfill obligations if fulfillment is temporarily or permanently impossible or onerous due to force majeure.
17.2 Force majeure includes, among other things: disruptions at suppliers, transport problems, strikes, illness, fire, theft, government measures, war, pandemics, import problems, customs delays, software failures, internet failures, power failures, parts shortages, delays at manufacturers or other circumstances over which Dynoforce reasonably has no influence.
17.3 If force majeure lasts longer than 60 days, both parties may dissolve the agreement for the part not yet performed, without any right to compensation.
Article 18: Business customers
18.1 For business customers, these terms apply in addition to any written agreements made.
18.2 Business customers have no statutory right of withdrawal.
18.3 For business customers, Dynoforce may further limit its liability to the extent permitted by law.
18.4 Complaints by business customers must be reported in writing and with reasons no later than 8 days after delivery or discovery of the defect.
18.5 If a business customer resells, installs or processes products, they are themselves responsible for providing correct information to their own customer and for compliance with applicable laws and regulations.
Article 19: Privacy and data processing
19.1 Dynoforce processes personal data only to the extent necessary for quotations, orders, delivery, invoicing, warranty, customer service, installation records, legal obligations and other business purposes.
19.2 During installation, warranty handling or registration of products, data such as name, address, email address, phone number, license plate, VIN, serial number, invoice number, vehicle data and installation photos may be processed.
19.3 For more information, Dynoforce refers to its privacy statement.
Article 20: Complaints procedure
20.1 Complaints can be reported via info@dynoforce.nl.
20.2 Dynoforce will respond to complaints within 14 days of receipt. If a complaint requires more processing time, the customer will receive a confirmation of receipt within 14 days with an indication of when a substantive response will follow.
20.3 The customer must give Dynoforce sufficient opportunity to investigate a complaint and to offer an appropriate solution.
20.4 If a consumer and Dynoforce cannot resolve the matter together, the consumer can turn to WebwinkelKeur if Dynoforce is affiliated with it, or to the competent court.
Article 21: Applicable law and competent court
21.1 Dutch law applies to all agreements with Dynoforce.
21.2 The Vienna Sales Convention (CISG) is excluded.
21.3 Disputes will be submitted to the competent court in the Netherlands, unless mandatory law dictates otherwise.
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Uiterwaardenstraat 30
8081 HJ Elburg
0525-796515 · info@dynoforce.nl
Open by appointment, Mon to Sat